Monday Holidays: To Open or Close – That is the Question

Three-day weekend Monday office hours are a tough question for every dental office. On one hand you want to be open and present a convenient scheduling day for your patients, as most people have the day off work and school. On the other hand, your staff also wants the day off to be with their family.

In my practice we would look at the schedule in December and pick half of Monday three-day holidays to stay open and the other half to be closed. I would let my staff choose the dates to be open. The dates for the upcoming year were then set months in advance and allowed everyone to plan accordingly.

We would share these special Monday holiday open dates in our newsletter and website well in advance to try get the word out about these special availabilities. My schedule on the holiday Mondays were crazy busy. We would even start an hour early and run late. We would order in pizza for lunch and stay open all day as we needed the lunch break to get back on schedule.

As an offset for having to work the holiday Monday and filling the schedule to the top, I would allow each of my staff members to have an extra day off in the upcoming few weeks with pay. Only one staff member could take a day off at a time so the practice could still operate without much extra burden on the other staff members.

As a result, the office was open on a lot of Mondays of three-day holidays and presented a great opportunity for patients to get into the office. My patients loved using their free day to go to the dentist and not have to miss a day of their work. We were always crazy busy on those Mondays.

My staff loved the system too. They wound up having the same number of paid holidays. Half the usual Monday holidays and then they got to choose a day they wanted off with pay to compensate for the Monday holidays that we worked.

Dr. Corey Gold
President – Advanced Continuing Education Systems
www.aces4ce.com

Monday Holidays: To Open or Close – That is the Question

Three-day weekend Monday office hours are a tough question for every dental office. On one hand you want to be open and present a convenient scheduling day for your patients, as most people have the day off work and school. On the other hand, your staff also wants the day off to be with their family.

In my practice we would look at the schedule in December and pick half of Monday three-day holidays to stay open and the other half to be closed. I would let my staff choose the dates to be open. The dates for the upcoming year were then set months in advance and allowed everyone to plan accordingly.

We would share these special Monday holiday open dates in our newsletter and website well in advance to try get the word out about these special availabilities. My schedule on the holiday Mondays were crazy busy. We would even start an hour early and run late. We would order in pizza for lunch and stay open all day as we needed the lunch break to get back on schedule.

As an offset for having to work the holiday Monday and filling the schedule to the top, I would allow each of my staff members to have an extra day off in the upcoming few weeks with pay. Only one staff member could take a day off at a time so the practice could still operate without much extra burden on the other staff members.

As a result, the office was open on a lot of Mondays of three-day holidays and presented a great opportunity for patients to get into the office. My patients loved using their free day to go to the dentist and not have to miss a day of their work. We were always crazy busy on those Mondays.

My staff loved the system too. They wound up having the same number of paid holidays. Half the usual Monday holidays and then they got to choose a day they wanted off with pay to compensate for the Monday holidays that we worked.

Dr. Corey Gold
President – Advanced Continuing Education Systems
www.aces4ce.com

Monday Holidays: To Open or Close – That is the Question

Three-day weekend Monday office hours are a tough question for every dental office. On one hand you want to be open and present a convenient scheduling day for your patients, as most people have the day off work and school. On the other hand, your staff also wants the day off to be with their family.

In my practice we would look at the schedule in December and pick half of Monday three-day holidays to stay open and the other half to be closed. I would let my staff choose the dates to be open. The dates for the upcoming year were then set months in advance and allowed everyone to plan accordingly.

We would share these special Monday holiday open dates in our newsletter and website well in advance to try get the word out about these special availabilities. My schedule on the holiday Mondays were crazy busy. We would even start an hour early and run late. We would order in pizza for lunch and stay open all day as we needed the lunch break to get back on schedule.

As an offset for having to work the holiday Monday and filling the schedule to the top, I would allow each of my staff members to have an extra day off in the upcoming few weeks with pay. Only one staff member could take a day off at a time so the practice could still operate without much extra burden on the other staff members.

As a result, the office was open on a lot of Mondays of three-day holidays and presented a great opportunity for patients to get into the office. My patients loved using their free day to go to the dentist and not have to miss a day of their work. We were always crazy busy on those Mondays.

My staff loved the system too. They wound up having the same number of paid holidays. Half the usual Monday holidays and then they got to choose a day they wanted off with pay to compensate for the Monday holidays that we worked.

Dr. Corey Gold
President – Advanced Continuing Education Systems
www.aces4ce.com

Take CPR and Emergency Response Courses as a Team

One of the best ways to build a friendly, professional and competent team is to build trust within the group. Trust and respect within the group is a key element of building a dental team that will work well together over a long stretch of time.

A key to building team spirit and a tight bond is doing things outside the office a group. Learning proper CPR technique and how to handle medical emergencies as a team is an important safety component for your practice as well as a requirement for licensure in most states. Use this opportunity to grow your team unity.

CPR and hands-on medical emergency response courses give an opportunity for each team member to learn the same materials and to each assume an important role within the team unit in the case of a crisis.

I believe that these type courses should be attended as a team in a classroom setting (not via correspondence course) and the team should practice as a unit. It is fun to go through the materials together, to laugh at each other and to master the material together. Taking the material separately or online does not provide for this important interaction.

On a safety note, it is important that one team member be responsible for checking the emergency response equipment on a regular schedule and report back to the team the condition of the materials and remind everyone where the equipment is stored. All materials should be up-to-date.

One last thought – Some offices pay for their team’s continuing education and others do not, regardless of your office policy on paying for dental continuing education, I would suggest that the office pay for the CPR and emergency response course fees.

Dr. Corey Gold
President - Advanced Continuing Education Systems
The largest provider of Live, Dental Continuing Education Webcasts in the world
www.aces4ce.com

Praise Staff Publicly & Correct Staff Privately

If you want to develop a loyal, respectful  and compitent staff, make sure that you take time to praise their accomplishments publically. Just as important, make sure that when you need to speak to a staff member about correcting behaviors or mistakes – that you do this discretely and privately.

As dentists and CEOs of our businesses, we are all very busy. We often just expect our staff to do things right. We don’t stop to think about praising them for correctly “doing their job”. We only notice our staffs when they make mistakes or act out of step with our practice philosophy.

Try to catch your staff doing things right and publicly praising them for doing their job as you expect. Your staff will feel very positive about being praised in front of patients and other staff members. It might feel foreign to praise people for simply doing things as expected but it will start to feel good to do. Your staff will love you for noticing them and for telling others that they are good at what they do.

On the other hand, try with all your might not to criticize your staff in front of patients and other staff members. Keep your cool when things go wrong and make note to talk to the staff member privately later about the mistake or issue that needs to be corrected. Never talk down to your staff, never make your staff feel incompetent – rather reinforce that you like them as a person and just want to work on one area of their performance to help bring it up to the expected level.

After advising a staff member on how to correct an area of problem, look for reason to praise them in their performance in the next few days. Especially look to see if they are working to improve the area you spoke to them about. Make sure you mention you notice the improvement and appreciate the effort.

Staff members are people with feelings. We all want to feel we are doing a good job and appreciated. We all want to avoid being publically embarrassed. As dentist/CEO it is up to you to set the tone for your practice. Look for things your staff are doing right and let them know you notice and appreciate their competence and professionalism.

Dr. Corey Gold
President  - Advanced Continuing Education Systems
www.aces4ce.com