As dentists and CEOs of our businesses, we are all very
busy. We often just expect our staff to do things right. We don’t stop to think
about praising them for correctly “doing their job”. We only notice our staffs
when they make mistakes or act out of step with our practice philosophy.
Try to catch your staff doing things right and publicly
praising them for doing their job as you expect. Your staff will feel very
positive about being praised in front of patients and other staff members. It
might feel foreign to praise people for simply doing things as expected but it
will start to feel good to do. Your staff will love you for noticing them and
for telling others that they are good at what they do.
On the other hand, try with all your might not to criticize
your staff in front of patients and other staff members. Keep your cool when
things go wrong and make note to talk to the staff member privately later about
the mistake or issue that needs to be corrected. Never talk down to your staff,
never make your staff feel incompetent – rather reinforce that you like them as
a person and just want to work on one area of their performance to help bring
it up to the expected level.
After advising a staff member on how to correct an area of
problem, look for reason to praise them in their performance in the next few
days. Especially look to see if they are working to improve the area you spoke
to them about. Make sure you mention you notice the improvement and appreciate
the effort.
Staff members are people with feelings. We all want to feel
we are doing a good job and appreciated. We all want to avoid being publically embarrassed.
As dentist/CEO it is up to you to set the tone for your practice. Look for
things your staff are doing right and let them know you notice and appreciate
their competence and professionalism.
Appropriate praise can have good impact on staff, it can make staff more harder and helps him improve potential ability. Appropriate praise can create good atmosphere, very useful to advance dental team.
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ReplyDeleteThat's a good way to keep you staff happy and looking forward for positive and good work. Never talk down to your staff, never make your staff feel incompetent. Noticing their improvement and praising them in public would feel them happy and more positive towards work. Our Dentist in Houston feel that our staff is doing a good job and appreciate their competence and professionalism.
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ReplyDeleteI like to hear when staff is rewarded. When I encounter good service, where ever I am, I make sure to compliment them to their manager. I think people that treat their customers well, deserve to be recognized.
ReplyDeleteElisa Jed | http://www.PantherHollowDental.com
You are absolutely right. My dentist also does the same and his staff is just wonderful. Anyway thanks for sharing an interesting topic.
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Really if the staff is appreciate for the work it indeed create a great atmosphere to work and it creates a positive energy.
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Appreciating your staff is good thing, it makes them happy. Appreciation motivates them to do good work.
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Staff is most important part of clinic, Rewarding your staff for their performance is a great thing. This will make office atmosphere happy and pleasant.
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Appreciating staff is nice concept. Great blog... Thanks for the information.
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Great blog. Its sounds interesting to reward the staff members. Keep sharing such a wonderful ideas. Thank you.
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It create a great atmosphere if the staff is appreciated for the performance. Such appreciation motivates to do better work in future.
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Many patients enter the dental clinic with a fear of treatment, but if staff treat them in a friendly and create relaxing environment will leads to reduce their fear. such good work of staff should always get appreciation.
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Praising the right thing is always a good habit, that's the way I want to praise Belmont dental Centre staff who are really very nice people, they handle patient very well.
ReplyDeleteCool Sharing ! Great idea to pleased your staff & reward them by writing a cool and thanking blog. I think this can motivate your staff to give their best in their professions. Really a good idea & every business owner should do this!!
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Cool idea to praised your staff & their good work by writing a blog for them . That really helps to motivated your staff and its create a friendly atmosphere in office.
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Great to see the praised & rewarding blog written for a office staff. This kind of ideas can really helps to motivate your staff as well as makes the office atmosphere happy & pleasant.
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Cool Idea ! Really a great idea to praised your staff by writing blog for them. We to definitely this for my staff at Unionville Gate Family Dentists & for my team of Dentist in Markham
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