Every staff member needs to be aware that patients can most often hear what staff members are saying in other parts of the office.
Private conversations between staff or staff and patients can be overheard by people throughout the office.
Now that everyone has cell phones, private conversations are also heard by patients as well.
Your patients need to see the office as being professional and trustworthy. Make sure your staff fully understands that what they see is heard by others. That their behavior is being judged all the time.
I had my staff members sit in the operatories when I made a phone call from the break room and they all heard the call. My staff now goes out back if the have to make a call that they would not want being overheard by others.
Just be aware, the walls have ears.
Dr. Corey Gold
President - Advanced Continuing Education Systems
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