Welcome to the Dentist's Office

Welcome to the Dental Office blog. On this site we will share information on how we conquer the real-world challenges that we each face in our pursuit of running high-quality, successful, profitable and harmonious dental offices.

The Dental Blog invites you to share your knowledge, successes, failures and crazy stories with fellow dental professionals. Sharing our combined knowledge, we can each create our own unique dream practices.

Wednesday, April 3, 2013

Staff Member Over Advising Dentist?

I received an email from a dentist who wanted to know what to do about an assistant who kept making treatment planning and treatment progress suggestions/comments that were not appropriate. I called the dentist to determine if the dentist was overreacting or if the staff member was indeed out of bounds.

In this case, the dentist was right. The staff member was young and inexperienced. She kept making treatment suggestions that were not reasonable and kept saying she was seeing things in the mouth during treatment that were not present. She was causing confusion and apprehension for the patients. I told him he needed to talk to his assistant about HOW to appropriately make suggestions/comments but remember that she was only making suggestions out of enthusiasm and wanting to do a good job.

On the opposite side of this conversation, when I was a young dentist, I had a very experienced lead assistant who had previously been the head of the DAU department at UCLA. She knew as much about treatment planning, materials, labs, etc. as the majority of dentists. Her input to me was extremely valuable to me in the moment and in building my skills for my career. I actively encouraged her to professionally discuss anything she noticed or suggested. She was 100% professional and my patients felt surrounded by a friendly and expert team.

It is a fine line for staff to walk. Staff want to make appropriate treatment suggestions, make sure you are seeing everything and to be involved but this can crossover into being over aggressive and cause confusion for the patients.

The real trick is that the suggestions/comments need to be made in a professional manner. The staff member cannot sound like they are finding fault in the dentist’s treatment plan or treatment itself – rather the staff is adding additional ideas or perspectives. The patient wants a supportive and collegial dentist staff relationship. They want to know that all the various options are being given to them. They want to see that the dentist is self-assured and surrounds themselves with bright and interested staff members.

Dr. Corey Gold
President – Advanced Continuing Education Systems
www.aces4ce.com

37 comments:

  1. I am looking for a good dental office in barrington for my Sister, she just moved there, and wants to find a good quality family dentist, Thanks for any help?

    ReplyDelete
  2. Thanks a lot for sharing this useful info with us.

    ReplyDelete
  3. You can go to dentist Manhattan Beach for the complete treatment of oral cavity diseases, teeth staining, teeth pain etc. It's essential details are available online

    ReplyDelete
  4. Thanks for the great information.

    http://www.longmontdentalhealth.com

    ReplyDelete
  5. You've got a great blog here. Can you offer a recommendation for a cosmetic dentist in Edmonton?

    ReplyDelete
  6. staff member who has dentistry experience is preferred..

    perfect smile

    ReplyDelete
  7. As long as no false information was provided I don't see any real harm done.

    ReplyDelete
  8. Thank God I have found your blog.I was in search of such kind of blog as of yours.Thanks for publishing this.

    san ramon dentist

    ReplyDelete
  9. SAMPLE BLOG: Jim is blogging about Debridement and how much his mouth hurts and needs to know the best care alternative methods.

    POST:
    Hey Jim, sorry to hear that :( and I know all too well how expensive it can be. Check out www.Americas-HealthPlan.com, click on LOCATE PROVIDER on the left, then put in your zip, then click on FEE SCHEDULE. I used to pay over $300, now I only pay $102 with this company, America's Health Plan - call them too 1-855-775-2528. Good luck and take care of your self buddy! Charles M.


    To Our Success,
    Colby Oliphant
    801-831-9717
    AmeriPlan USA, Inc. | Cheap Insurancee
    http://www.mybenefitsplus.com/StableInsurance
    "Family First - Freedom & Stability to Work At Home"
    Over 300,000+ Employees and Several 6 Figure Yearly Income Earners!

    ReplyDelete
  10. Dr. Amisha C Upadhyaya D.D.S. has over 30 years of dental (Toothache, braces, extractions) experience varying from oral surgery to cosmetic care. Dr. Amisha has worked in Santa Ana for 23 years and lives in Orange County with her husband and two kids.

    ReplyDelete
  11. This ia a amazing written content given so much info, these type of posts keeps users desire for the posting ,good luck….
    Cosmetic Dentist

    ReplyDelete
  12. This will be a wonderful article given so much info in it, these kind of articles helps to keep users interest in the positioning and keep on expressing more…..
    Cosmetic Dentist Sydney

    ReplyDelete
  13. I am very pleased to find this website.I needed to thank you for this post.
    Dental Crown

    ReplyDelete
  14. I was extremly pleased to obtain this post.I needed to thank you for this superb post! I am positively taking advantage of every bit of this…….
    Dental Crowns

    ReplyDelete
  15. This is the fantastic post. This post provided a lot information and these kinds of posts helps to keep users contribution with the positioning and to have concerning expression.
    Porcelain Veneers

    ReplyDelete
  16. Person fellows do a great blog and possess some good contents. I wish too many thanks. Good-job!
    Porcelain Veneers

    ReplyDelete
  17. Thanks for the informative posting. Would mind posting good quality tips on it.
    Dental Implants

    ReplyDelete
  18. Thanks for the challenging writing. Would intellect posting good quality tips about it. I really improved my knowledge after read your post.
    Dental Implants Sydney

    ReplyDelete
  19. This ia a amazing written content given so much info, these type of posts keeps users desire for the posting ,good luck….
    Cosmetic Dentist

    ReplyDelete
  20. Orange County DentistBroadway Family Dentistry has been providing dental care for residents in the Orange County area for last twenty three years. We are committed to improving your wellness with comprehensive dentistry being a vital part of your health.Extractions

    ReplyDelete
  21. I have been looking for a good Hamilton dentist. But this was very helpful to know what i am looking for in a good dentist. Thank you for a well written article.

    ReplyDelete
  22. This comment has been removed by the author.

    ReplyDelete
  23. Dr. Amisha is the best! I've recommended her to countless numbers of friends and family because she is truly best Orange county dentist. She makes me feel comfortable and takes the time to document things we talk about so I'm at ease on my next visit. You could not ask for a better, more patient, and more caring dentist santa ana.

    Dentist Santa Ana

    ReplyDelete
  24. I relate to this topic Miss Corey! You have a wonderful article and everybody can learn into this. Having a determined and a good manner Staff member in a clinic would be a perfect idea and in that way, we can avoid trouble.
    Manhattan dental clinic

    ReplyDelete
  25. I was very ecstatic to discover this site on yahoo.I wished to say thanks to you with regard to this superb post!! I undoubtedly enjoyed every little bit of it and I’ve you bookmarked to take a look at new stuff you post.
    dentist Manhattan Beach

    ReplyDelete
  26. This was very helpful! I've been looking for a dental office in Treasure Valley, and this gave me some great insight for things to look in finding a quality dentist. Thanks for sharing!

    ReplyDelete
  27. I am looking for a Melrose family dental Clinic. Can anyone make a recommendation for one?

    ReplyDelete
  28. I just moved to Oakville. My old dentist recommended a few websites to check out. I think this article will be helpful in my search!

    ReplyDelete
  29. I really love reading on your post the idea you share is more useful for me.children dentists

    ReplyDelete
  30. I really love reading on your post the idea you share is more useful for me woodland hills dentist

    ReplyDelete
  31. When it comes to getting into the dentist it is very important to know that things can and will be taken care of. Knowing the right place to go and what questions you are to ask is very important and can and will change the experience that you have.

    ReplyDelete
  32. Such things do happen at times but dental treatment in Kailua offers you the best of services delivered by professional dentists.

    ReplyDelete
  33. Who loves the dentist? This guy loves the dentist. He always makes my teeth so much cleaner. I mostly have dentures left over. http://www.mertzfamilydentistry.com/services.htm

    ReplyDelete
  34. Have a perfect Dental Practice Business Plan which includes analysis of your history, objective view of your present operations and identifies your future possibilities.

    ReplyDelete
  35. Thanks for sharing such interesting and detailed information about staff members advising dentist with progress suggestions/comments that were not appropriate. Nothing can make or break a prospective patient's opinion about you, and your staff, more than reviews from satisfied or unhappy patients. Take control of your online reputation today with our Online Reputation Management.

    ReplyDelete