If the dentist CEO worries too much about being liked by the staff then they cannot effectively run the office as they truly wish. They are always afraid of making changes that the staff won’t like and are worried about losing their popularity with the team. They are also worried about the staff making their day more difficult or giving them the cold-shoulder treatment.
I am NOT suggesting that the dentist CEO act as an authoritarian and not take into account the effects of change on the staff members but I am saying that ultimately the dentist CEO must make business decisions that let them reach their business goals. As the dentist CEO, you are responsible for setting the business strategy for your business.
Most dentist CEOs are sole practitioners, they have spent considerable time and money to go to school, purchase and build a practice. The success of this practice directly influences the financial future of their family. Being a wise CEO and looking at the long term success of the dental business is absolutely necessary.
Although it may be difficult, as dentist CEO you must be willing to make strategic business decisions that you know are good for the long term health of your business, even if they are not popular. Your dental staff depends upon your business to be successful for their employment, they will either get on board your decisions or in unusual cases – they will have to leave your practice.
Being CEO is a big responsibility. A lot of people depend upon your decisions – your family, staff, and others. You cannot delegate the success of your practice to staff. You should ask for input, access the pros and cons of change and then decide how best to proceed for the long term success of your business. Don’t be afraid to build the practice you desire – be bold – chase your vision – make your dental office one you are truly proud of. Charge!
Dr. Corey Gold
President – Advance Continuing Education Systems