Welcome to the Dentist's Office

Welcome to the Dental Office blog. On this site we will share information on how we conquer the real-world challenges that we each face in our pursuit of running high-quality, successful, profitable and harmonious dental offices.

The Dental Blog invites you to share your knowledge, successes, failures and crazy stories with fellow dental professionals. Sharing our combined knowledge, we can each create our own unique dream practices.

Wednesday, November 22, 2017

Patient Who Harassed Staff Member

If you practice long enough, you will experience a situation where a patient touches or sexually harasses a staff member. Most staff members are young and often attractive women and every blue moon you will have a patient that thinks your office is the local gentleman’s club. I don’t understand the logic but I have seen this behavior happen a number of times over my career.

Normally, the dentist can stop this behavior by nicely asking the patient to cool it. It takes a little finesse and humor but the offender typically backs down once it has been pointed out that he is out of line.

On one occasion the offender would not stop being inappropriate. We changed staff members working on the patient and finished the procedure at hand and then we dismissed the patient.

Next, we sent an official letter from the office informing the patient that he should seek further treatment elsewhere. We said that we would be happy to send his records and X-rays to his next dental office and wished him well.

We did NOT mention the reason for asking the patient to change dental offices. We figured that the patient knew and there was no reason to inflame the situation further. We just wanted the patient never to return to our offices while leaving the least amount of collateral damage. The patient never inquired as to why we asked him to leave.

If you are wondering why we finished the dental treatment and just did not kick the patient out of the office at the time of the offense – there are several reasons. (1) We did not want to escalate the situation by accusing the patient of sexual harassment. He might have started to argue or become a larger problem in the office. (2) We did not want to be left with a patient abandonment problem – a legal problem.

Dr. Corey Gold
President - Advanced Continuing Education Systems
www.aces4ce.com

6 comments:

  1. Dentist in Wall, NJ can easily do dental care. He is well educated and qualified in treating the oral cavity diseases.

    ReplyDelete
  2. While people may have different views still good things should always be appreciated. Yours is a nice blog. Liked it!!!

    Corona Dentist

    ReplyDelete
  3. I felt sorry for Staff Members that are victims of harassment all over the world. Dental clinics and other establishments should make an action for this to protect their employees and should have a lessons learned. That's what I've seen in Manhattan dental clinic, aside from their great service they have also a friendly staffs and they are protected with their Boss.

    ReplyDelete
  4. I’m impressed, I have to say. Really hardly ever do I encounter a blog that’s both educative and entertaining, and let me inform you. you might have hit the nail on the head. Your idea is outstanding; the problem is something that not sufficient people are speaking intelligently about. I am very joyful that I stumbled across this in my seek for something referring to this.
    Dentures and partials chicago

    ReplyDelete
  5. Your doctor will be able to help you decide if one of them is appropriate for you. You can find more details on دكتور جلدية وتناسلية on the site tebcan.com.

    ReplyDelete