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Welcome to the Dental Office blog. On this site we will share information on how we conquer the real-world challenges that we each face in our pursuit of running high-quality, successful, profitable and harmonious dental offices.

The Dental Blog invites you to share your knowledge, successes, failures and crazy stories with fellow dental professionals. Sharing our combined knowledge, we can each create our own unique dream practices.

Tuesday, December 18, 2012

Praise Staff Publicly & Correct Staff Privately

If you want to develop a loyal, respectful  and compitent staff, make sure that you take time to praise their accomplishments publically. Just as important, make sure that when you need to speak to a staff member about correcting behaviors or mistakes – that you do this discretely and privately.

As dentists and CEOs of our businesses, we are all very busy. We often just expect our staff to do things right. We don’t stop to think about praising them for correctly “doing their job”. We only notice our staffs when they make mistakes or act out of step with our practice philosophy.

Try to catch your staff doing things right and publicly praising them for doing their job as you expect. Your staff will feel very positive about being praised in front of patients and other staff members. It might feel foreign to praise people for simply doing things as expected but it will start to feel good to do. Your staff will love you for noticing them and for telling others that they are good at what they do.

On the other hand, try with all your might not to criticize your staff in front of patients and other staff members. Keep your cool when things go wrong and make note to talk to the staff member privately later about the mistake or issue that needs to be corrected. Never talk down to your staff, never make your staff feel incompetent – rather reinforce that you like them as a person and just want to work on one area of their performance to help bring it up to the expected level.

After advising a staff member on how to correct an area of problem, look for reason to praise them in their performance in the next few days. Especially look to see if they are working to improve the area you spoke to them about. Make sure you mention you notice the improvement and appreciate the effort.

Staff members are people with feelings. We all want to feel we are doing a good job and appreciated. We all want to avoid being publically embarrassed. As dentist/CEO it is up to you to set the tone for your practice. Look for things your staff are doing right and let them know you notice and appreciate their competence and professionalism.
Dr. Corey Gold
President  - Advanced Continuing Education Systems
www.aces4ce.com

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  39. There are many people who live with missing teeth and this condition are very common in the farmington area. The importance of regular dentist visits cannot be stressed enough. If you miss more than three dentist visits within a year, you should make an appointment for a dental check-up with your regular dentist. You should have a dental x-ray done if there are visible signs of decay or if you have any gum disease.
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  40. In emergency dental cases, you will first be taken to the triage section of the dental office. From there, your medical history will be taken and a referral to a proper dentist in farmington will be made. With all of your medical history and your oral health history as well, your dentist in farmington will create a dental treatment plan to treat your oral health emergency.
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  43. The dentist should offer comprehensive dental procedures and an abundance of helpful information about teeth whitening, including a healthy diet and lifestyle. "While many dentists specialize in just one procedure, such as teeth whitening, you want a dentist who offers a full array of services," says Smith. "Your family dentist may be able to refer you to a cosmetic dentist who offers many options for improving your smile. He or she can also help patients to choose from a variety of teeth whitening products.
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  45. Whitening of teeth is done with special whitening toothpastes, strips, trays, rinses, lights, or lasers. Your family dentist should be able to tell you what is available and which will work best for you. Most dental offices offer a simple and easy-to-use system to apply teeth whitening products to your teeth.
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  48. When choosing a family dentist, it is also important to consider his/her personality. Dental health is an important part of a person's overall personality. If your family dentist is strict and demands compliance, or if he/she expresses irritation or disapproval of certain procedures or items, this should alert you to the possibility that the dental office you choose may not be the best place for you and/or your family. It may also mean that you need to find a dentist who is more understanding and compassionate.
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  51. Whitening of teeth is done with special whitening toothpastes, strips, trays, rinses, lights, or lasers. Your family dentist should be able to tell you what is available and which will work best for you. Most dental offices offer a simple and easy-to-use system to apply teeth whitening products to your teeth.
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  52. The dentist should offer comprehensive dental procedures and an abundance of helpful information about teeth whitening, including a healthy diet and lifestyle. "While many dentists specialize in just one procedure, such as teeth whitening, you want a dentist who offers a full array of services," says Smith. "Your family dentist may be able to refer you to a cosmetic dentist who offers many options for improving your smile. He or she can also help patients to choose from a variety of teeth whitening products.
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