Welcome to the Dentist's Office

Welcome to the Dental Office blog. On this site we will share information on how we conquer the real-world challenges that we each face in our pursuit of running high-quality, successful, profitable and harmonious dental offices.

The Dental Blog invites you to share your knowledge, successes, failures and crazy stories with fellow dental professionals. Sharing our combined knowledge, we can each create our own unique dream practices.

Tuesday, February 11, 2014

Are You Negative?

I have been asked to observe many offices and make recommendations on ways that the office could be more productive and to increase the flow of new patients into the office. I would assume that the dentist inviting me into their practice would be on their best behavior when I was observing. Maybe they were?
What I have observed all too often are dentists who are very negative. They are unhappy and seem to be on edge. As the leader of the practice, the dentist sets the tone for the entire office, if the dentist is negative and down – the staff will follow. No one wants to go to a dental office that is down and no one wants to recommend that office as well.

Sometimes the number one recommendation I make for dentist in the coaching session is simply to smile, laugh and chat with people more. Just have a good time – enjoy the staff – enjoy the patients – enjoy the work! Be an attractive force within the office. Catch people doing things right and compliment people more. Compliment your staff in front of patients and compliment your patients as well.

I have seen dentist office increase sales by over 30% in a few months by doing nothing more than actively focusing on being happy, giving compliments and taking a sincere interest in their staff and patients. Sometimes we have just been doing dentistry for so long that we just forget to enjoy each day and the people we spend our day with. Just actively working on being a positive person and giving off happy energy will improve your practice.

You patients rarely know the quality of your work but they do know the experience of being in your practice. Patients will return to your office and refer you to others when they feel that they are in a positive office and the dentist takes an active interest in them as a person. Sometimes simply being nice pays off.

Dr. Corey Gold
President – Advanced Continuing Education Systems
www.aces4ce.com
Posted by at
Labels:

2 comments:

  1. UnknownFebruary 16, 2014 at 8:05 PM

    Your topic refers to the important point which is easy to ignore for dental clinic owner. Happy and active atmosphere is beneficial to a successful dental clinic. In order to operate a dental clinic, there are many points dentist should focus on, while happy atmosphere is one of them. Appreciate the post, Dr. Corey Gold, the article will help many dentists find the reason why there are less patients in their dental clinic than that in others..

    ReplyDelete
  2. UnknownFebruary 18, 2014 at 9:06 AM

    I've been trying to figure out what I want to do with my life, and after doing some research I love the idea of becoming a dentist. I've been doing some looking around trying to figure out the steps I need to take to become one, and this has some great insights on things I never knew about. As I've looked around, I have found this site and http://www.familydentalcentertn.com to be the most helpful. Thanks so much for sharing this!

    ReplyDelete

Subscribe to: Post Comments (Atom)