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Tuesday, April 22, 2014

Praise Staff Publically

If you want to develop a loyal, respectful  and competent staff, make sure that you take time to praise their accomplishments publically. Just as important, make sure that when you need to speak to a staff member about correcting behaviors or mistakes – that you do this discretely and privately.

As dentists and CEOs of our businesses, we are all very busy. We often just expect our staff to do things right. We don’t stop to think about praising them for correctly “doing their job”. We only notice our staffs when they make mistakes or act out of step with our practice philosophy.

Try to catch your staff doing things right and publicly praising them for doing their job as you expect. Your staff will feel very positive about being praised in front of patients and other staff members. It might feel foreign to praise people for simply doing things as expected but it will start to feel good to do. Your staff will love you for noticing them and for telling others that they are good at what they do.

On the other hand, try with all your might not to criticize your staff in front of patients and other staff members. Keep your cool when things go wrong and make note to talk to the staff member privately later about the mistake or issue that needs to be corrected. Never talk down to your staff, never make your staff feel incompetent – rather reinforce that you like them as a person and just want to work on one area of their performance to help bring it up to the expected level.

After advising a staff member on how to correct an area of problem, look for reason to praise them in their performance in the next few days. Especially look to see if they are working to improve the area you spoke to them about. Make sure you mention you notice the improvement and appreciate the effort.

Staff members are people with feelings. We all want to feel we are doing a good job and appreciated. We all want to avoid being publically embarrassed. As dentist/CEO it is up to you to set the tone for your practice. Look for things your staff are doing right and let them know you notice and appreciate their competence and professionalism.
Dr. Corey Gold
President  - Advanced Continuing Education Systems
www.aces4ce.com

20 comments:

  1. Appropriate praise can have good impact on staff, it can make staff more harder and helps him improve potential ability. Appropriate praise can create good atmosphere, very useful to advance dental team.

    Zeta dental blog

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  3. That's a good way to keep you staff happy and looking forward for positive and good work. Never talk down to your staff, never make your staff feel incompetent. Noticing their improvement and praising them in public would feel them happy and more positive towards work. Our Dentist in Houston feel that our staff is doing a good job and appreciate their competence and professionalism.

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  4. My tooth chipped a little yesterday and I need to see if it will be a problem later. I had a temp places about a month ago. I was suppose to get the actual root canal done next week. I hope I will be OK. http://www.dentistedwards.com

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  5. I like to hear when staff is rewarded. When I encounter good service, where ever I am, I make sure to compliment them to their manager. I think people that treat their customers well, deserve to be recognized.

    Elisa Jed | http://www.PantherHollowDental.com

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  6. You are absolutely right. My dentist also does the same and his staff is just wonderful. Anyway thanks for sharing an interesting topic.
    dentist Manhattan Beach

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  7. Really if the staff is appreciate for the work it indeed create a great atmosphere to work and it creates a positive energy.


    Dentist In Fredericton

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  8. Appreciating your staff is good thing, it makes them happy. Appreciation motivates them to do good work.
    Dentist in Whitby

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  9. Staff is most important part of clinic, Rewarding your staff for their performance is a great thing. This will make office atmosphere happy and pleasant.
    Columbus Dentist

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  10. Appreciating staff is nice concept. Great blog... Thanks for the information.

    Dentist in Springfield

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  11. Great blog. Its sounds interesting to reward the staff members. Keep sharing such a wonderful ideas. Thank you.
    Ottawa Dental Clinic

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  12. It create a great atmosphere if the staff is appreciated for the performance. Such appreciation motivates to do better work in future.

    dentist marketing

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  13. Many patients enter the dental clinic with a fear of treatment, but if staff treat them in a friendly and create relaxing environment will leads to reduce their fear. such good work of staff should always get appreciation.

    Edmonton Dentist

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  14. Praising the right thing is always a good habit, that's the way I want to praise Belmont dental Centre staff who are really very nice people, they handle patient very well.

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  15. Cool Sharing ! Great idea to pleased your staff & reward them by writing a cool and thanking blog. I think this can motivate your staff to give their best in their professions. Really a good idea & every business owner should do this!!

    Dentist in Red Deer

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  16. Cool idea to praised your staff & their good work by writing a blog for them . That really helps to motivated your staff and its create a friendly atmosphere in office.

    Cosmetic Dentistry in Okotoks

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  17. Great to see the praised & rewarding blog written for a office staff. This kind of ideas can really helps to motivate your staff as well as makes the office atmosphere happy & pleasant.

    Cosmetic Dentist in Houston

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  18. Cool Idea ! Really a great idea to praised your staff by writing blog for them. We to definitely this for my staff at Unionville Gate Family Dentists & for my team of Dentist in Markham

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  19. Use our SYNERGISTIC model to assess your team and identify strengths & areas that need development to assure future success.
    Dental Team Assessment

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