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Welcome to the Dental Office blog. On this site we will share information on how we conquer the real-world challenges that we each face in our pursuit of running high-quality, successful, profitable and harmonious dental offices.

The Dental Blog invites you to share your knowledge, successes, failures and crazy stories with fellow dental professionals. Sharing our combined knowledge, we can each create our own unique dream practices.

Thursday, September 21, 2017

Know Their Kid’s Names!


The easiest and cheapest business building strategy you can ever employ is to build strong relationships with your patients. Not only do patients who like you tend to stay in your practice but they also tend to be your best sources of referrals.

I have never met a patient who did not LOVE to talk about their children (I love to talk about mine). I know that we are all busy, running behind schedule and going a million directions at a time during the day but nothing will help develop rapport with your patients than to ask them how their children are doing.

Better yet – ask them about their children by name and know a little bit about each one. Like, “How is Michael doing in soccer this year?” or “Did Mary take her SAT yet – I know this is her junior year.” Have a place on your chart that you can easily see that lists our all the family members names, ages and important aspects of their lives. Review this area before seeing the patient each visit.

Your patients will appreciate that you have taken the time to get to know a little bit about them and you will feel more connected to your patients. If you are not doing this now – start today.

Dr. Corey Gold
President - Advanced Continuing Education Systems
www.aces4ce.com

7 comments:

  1. This is a huge one! My kids have a hard time going to the dentist, but when he asks about their life, and knows their name, it makes them feel much more comfortable. I think that is very important for all dentists, to know their patients' names.

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  2. This is definitely good advice for every dentist. This is a great way to build relationships with your patients and gain their trust. By doing this you can make your patients visits a lot more enjoyable. Everyone likes going into an office where they feel safe and welcomed.

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  3. Very nice thought. It actually helps to gain the patient's confidence and helps to build relationship between patient and the dentist.
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  5. Corey, knowing the names of your patients is a great way to build customer relations! When I move to a new area and start looking for a dentist one thing that is very important is how they interact with me and my kids. It is so nice to have a dentist who remembers you and can ask you things like, "how is the dog" and "did you ever watch that movie you wanted to go see?". It really does make such a difference! http://www.smilesbylakeside.com

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  7. Oh that sounds truly fantastic, Healthy eating habits lead to healthy and happy teeth.. Thanks for sharing such a helpful post with us...

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