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Welcome to the Dental Office blog. On this site we will share information on how we conquer the real-world challenges that we each face in our pursuit of running high-quality, successful, profitable and harmonious dental offices.

The Dental Blog invites you to share your knowledge, successes, failures and crazy stories with fellow dental professionals. Sharing our combined knowledge, we can each create our own unique dream practices.

Tuesday, June 3, 2014

Integrating New Staff Members Into Established Offices


One of the often overlooked elements of hiring new staff members is integrating them into the social aspects of the dental office. This issue is even more challenging in more established offices where many of the team members have been working together for years.

We are aware of the need to show the new staff member how the office operates and specifically how to successfully fulfil their new duties in the office. Emphasis is placed on the technical aspects of their job and we can quickly bring qualified staff members up to speed – so they can successfully work with patients and contribute to the office’s mission.

While we might think that once a new team member is trained and able to perform their assigned duties in the office well that our job is completed in the integration of the new team member – this would be not be true. We often forget that the dental office is also a cluster of people working in close quarters and that when staff members feel out of the social mix they often are unhappy in their work – and this will eventually show in their work.

It is important that we take active steps to integrate the new staff member in the social flow of the office. I suggest setting up lunches with the new staff member and the existing team members. Let the team get to know the new hire as a person. Also make sure that you speak to the entire team about the importance of making the new hire feel welcome.

While friendships and community usually develop organically between team members, it is important to be aware that this process is occurring as it should. In older offices where staff have been together for sometimes decades, new hires often find it difficult to break into the social flow. In cases of more established offices, go out of your way to make sure to go out of your way to encourage the staff to invite the new hires into their ‘club’.

For an office to truly be healthy, it takes a cohesive and respectful community of professionals working together. Part of this community is that each member feels fully included.
Dr. Corey Gold
President - Advanced Continuing Education Systems

13 comments:

  1. I remember when I was younger that I always hated going to the dentist's office. I was worried about the things that they would say and plus I just didn't want to get my teeth messed with. I just never liked that whole thing and I am glad that I got over that fear.
    Jak Manson | http://www.groverdental.ca

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  2. Yeah, this is an important concern in any workplace setting, but in a medical one more than most. Feeling comfortable in the work place is important to doing your job well, and when doing your job well is important to someone else's health, you really do need to be comfortable! Thanks for sharing this, it was great. Thiago |http://www.bathstreetdental.com.au

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  4. It can be hard to be the new man to the job. It takes a little while to feel like you fit in. It is worth seeing it through though. It gets much better as time passes.
    Bill | http://therockforddentist.com/winnebago-cosmetic-dentistry/

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  7. I like your idea of having lunches with new staff members. When we try to integrate the new staff members, we do things like lunches with new members of the team when they join my Park Ridge dentist office. It works pretty well!

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  8. Thank you for sharing such a great useful information.

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  9. I think it indeed is key to make every member feel included. If they don't feel included, it is going to show in their performance. That definitely is not the way to have a totally productive workplace.

    Jim Tracy | http://www.parklandmalldental.com

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  10. I think this was a great blog posting about how important it is to integrate new staff members into the office. I think setting up lunch appointments or socials events is really going to help those who are new to the office. I think these tips are going to help when dentists get new office staff in their office like you've mentioned. http://barringtonestheticdentist.com/who-we-are/

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  11. This blog was great, it really helps you understand the work force of a dentist. I also think like John that this is going to help when new dentists come into the office. I think it's also great to have a dentist that makes you feel at home. http://www.changingsmiles.net/st-charles-il-dentist.php

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  12. See new faces at a dental office can be different. Sometimes you get comfortable with certain staff members and then don't know how to act with the new ones. That makes going to the dentist a health thing and a social thing.
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  13. Really to have an ideal dental practice that can give patients an ideal result there must a proper dental team development to be ensure of giving the most effective dental results.

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